Refund Policy

This policy explains cancellations and refunds for Axoli subscriptions provided by Pravion Technologies.

Cancellation

You can cancel at any time from your account or by emailing [email protected]. Your plan stays active until the end of the period you have paid for. We do not charge cancellation fees.

Refunds on subscription fees

• First payment: if you are not satisfied, ask for a refund within 7 days of your first payment and we will refund the Axoli subscription fee in full, unless you have broken our Terms (for example by sending spam).
• Renewals: renewal payments are not refundable once the new period has started. If you were charged after cancelling in time, or charged in error, we will refund that charge.
• Service failure: if Axoli is unavailable for a significant period because of a fault on our side, write to us and we may extend your plan or refund part of the fee for the affected time.
• Custom or one-time work: onboarding and custom work are refundable only for work not yet done, unless agreed otherwise in writing.

Meta message charges

Conversation and message charges set by Meta are billed according to Meta’s pricing. We cannot refund amounts that Meta has charged for messages already sent. Any prepaid wallet balance that is unused when you close your account will be refunded to the original payment method after deducting any amount you owe us.

Not covered

• Suspension or limits imposed by Meta or WhatsApp on your account, number or templates.
• Fees for periods in which you simply did not use the service.

How to ask for a refund

1. Email [email protected] from your registered email with your business name and the invoice or payment reference.
2. We will reply within 3 working days.
3. Approved refunds are returned to the original payment method within 7 to 10 working days, depending on your bank or payment provider.

Contact

Pravion Technologies, Sarvad, Maliya-Miyana, Gujarat 363660, India. Phone: +91 76238 68808.